LEGAL REFERENCE

Your Privacy Comes First at an138

We built an138 around your account security and data protection. Every deposit through QRIS, DANA, OVO or GoPay, every session at our live tables and slots, and every...

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an138 Your Privacy Comes First at an138

Our Privacy Commitment and Data Handling

an138 collects and processes your personal information—name, email, phone, payment details—only to deliver your account, process transactions and comply with local regulations in supported regions. We do not sell or share your data with third parties for marketing. Your payment information stays encrypted throughout every QRIS, DANA, OVO and GoPay transaction. We retain account data for the duration of your membership and

as required by law. You may request access, correction or deletion of your personal data by contacting our support team. Our privacy practices align with data protection standards applicable to Indonesia and our operating jurisdictions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? Reach Our Team

Team online

Email Support

Send privacy concerns or data requests to our dedicated support inbox. We respond within 48 hours and handle all requests with full confidentiality.

Live Chat

Chat with our support team directly through your account dashboard. Available during business hours to answer privacy and data protection questions.

Account Settings

Manage your personal information, communication preferences and data sharing settings directly from your account dashboard at any time.

TRUST MARKERS

Why Your Privacy Matters to Us

Encryption Standard

All account and payment data travels through industry-standard SSL encryption. Your QRIS, DANA, OVO and GoPay transactions are protected end-to-end.

No Third-Party Sales

We do not sell, trade or share your personal information with advertisers, brokers or unaffiliated companies. Your data stays yours.

Transparent Practices

This policy explains exactly what we collect, why we collect it and how long we keep it. No hidden clauses...

Local Compliance

Our privacy practices meet the data protection requirements of Indonesia and the jurisdictions where an138 operates.

Regular Audits

We conduct regular security reviews and privacy audits to ensure your information remains protected against emerging threats.

Your Control

You control your data. Request access, updates or deletion anytime through your account or by contacting our privacy team directly.

How Our Privacy Policy Stays Consistent

Same Standards Across PlatformsWhether you access an138 on mobile or desktop, your privacy protections remain identical. One policy, one commitment.
Payment Method ParityQRIS, DANA, OVO and GoPay transactions receive the same encryption and fraud protection. No payment method is treated differently.
Unified Account SecurityYour login credentials, session data and account history follow the same security protocols across all our services and lobbies.
Consistent Data RetentionWe apply the same data retention schedules to all users. No hidden longer holds or surprise data archiving for specific regions.
Equal Access RightsEvery player has the same right to request, review and correct their personal information. Requests are handled uniformly.
Transparent UpdatesWhen we update this policy, we notify all users equally and give you time to review changes before they take effect.
Complaint HandlingPrivacy complaints and data concerns are investigated using the same process for all users, regardless of account age or region.
QUICK SIGNAL

What Shapes Our Privacy Approach

01
Indonesia-First Design We built our privacy framework around Indonesian players and the payment methods you use daily—QRIS, DANA, OVO and GoPay.
02
Account Ownership Your account belongs to you. We never claim ownership of your data, your session history or your account balance.
03
Minimal Data Collection We collect only what's necessary to run your account, process payments and meet legal obligations. No unnecessary tracking.
04
Fast Data Requests Request a copy of your data, ask for corrections or request deletion. We process these within 30 days, often much faster.
05
No Cookie Tracking We use cookies only for session management and account security, not for behavioural tracking or third-party advertising.
06
Breach Notification If a security incident affects your data, we notify you directly and transparently within the timeframe required by law.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth, address and payment details to create your account, process deposits and withdrawals, and comply with local regulations. We do not collect unnecessary personal data.

All payment data—whether you use QRIS, DANA, OVO or GoPay—is encrypted using industry-standard SSL technology. Payment details are never stored on our servers in unencrypted form.

No. We do not sell, trade or share your personal information with advertisers, data brokers or unaffiliated companies. Your data is used only to operate your account and meet legal obligations.

We retain your account data for as long as your account is active. After closure, we keep records as required by Indonesian law and our operating jurisdictions, then securely delete them.

Yes. You can request access to your personal data, ask for corrections or request deletion by contacting our support team. We process these requests within 30 days.

We notify affected users directly and transparently within the timeframe required by law. We also report the incident to relevant authorities and take immediate steps to secure your account.

We use cookies only for session management, account security and fraud prevention. We do not use cookies for behavioural tracking or to share data with third-party advertisers.